By placing an order through this website, you agree to the terms and conditions set for the below.
Please read through these terms carefully before placing your order and print a copy for future reference.
BLACKHILLENERGY (“we/us”) reserve the right to (via phone and/or web orders):
Change or remove (temporarily or permanently) the web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal: and/or Change these Terms & Conditions of Use at any time, and your continued use of the Web site following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions regularly for changes. If you do not agree with any change to the Terms & Conditions you must immediately stop using the Web site
We reserve the right to hold any order due to checks made on personal details.
We reserve the right to change/alter prices at any time.
You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on the Web site, the Web site design, structure and graphics and all software and source codes connected with the Web site shall remain at all times owned by BLACKHILLENERGY. The material contained within the website is only available for non-commercial use only. You may only view, access or print pages from the website for the sole purpose/reason for evaluating placement of an order with BLACKHILLENERGY.
Any use of material from the website is strictly prohibited, unless authorised by BLACKHILLENERGY.
All orders made by you through the Website or phone are subject to acceptance. We may choose not to accept your order for any reason.
If the goods you wish to order are not available from stock we will contact you by email and you will have the option to:
• wait until the goods are available from stock;
• cancel your order in accordance with our Cancellation & Returns Policy.
When your order has been received we will confirm the details via email (confirmation email).If the details differ from your requested order details please contact us within 12hrs of receiving the confirmation email. The details will be reviewed and in some cases the order cancelled.
All details, descriptions and prices for the goods appearing on the Web site are correct at the time when the information was inputted. You should check any received goods on arrival to ensure all is correct and there is no damage to any item.
Prices that are reduced for sales and promotions are only valid for the specified period.
We reserve the right to adjust the price and specification of any item on the Web site at our discretion.
We reserve the right to withdraw items from the Website at any time. We will not be held responsible by anybody or any parties for withdrawal of items or for refusing to process an order for any reason.
Age Of Consent
You must be at the legal age of consent to place an order with us.
If you are not the legal age or not legally entitled to order certain goods/products we reserve the right to cancel/terminate the order immediately and without notice.
The total cost of your order is the price of the goods plus card processing and delivery charges. This will be confirmed to you as set out in the ‘Orders’ section.
Payment can be made via credit card, postal order or by cash (direct payment) at time of order.
No goods/products will be dispatched until monies have been received.
A receipt or pro-forma invoice will be issued after the successful purchase of items/products from BLACKHILLENERGY
The price for the goods as set on the Web site includes VAT for EU deliveries. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.
We are committed to protecting your privacy. We will only use information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
We dispatch items ordered by you within 24 hours via our own Fleet of Trucks.
Orders will be sent to the delivery address that you have registered in “YOUR ACCOUNT”. We cannot be held responsible if this delivery address is wrong. If you wish to change the delivery address you may do so by contacting the Customer Services team via email. A reply email confirmation will be sent back to you within 2 hours – if you do not receive a confirmation email within this time you are strongly advised to contact us via phone.
You, the customer, take all responsibility for any loss or damage that may occur. BLACKHILLENERGY cannot be held responsible for any loss or damage.
Cancellation and Returns
Should you wish to cancel your order you must do so within 12hours of placing your initial order. An email of confirmation of cancellation will be sent to you by us confirming the cancellation of the order. Orders cancelled after this time will not be accepted as cancelled and you will be liable to pay for complete order.
Should you wish to return any of your goods, you may only do so if:
• the product is not what you have ordered
• the product(s) has arrived to you in poor/damaged condition.
All Returns and/or damages must be notified via e-mail the same day (within 24 hours).
Shipping costs are calculated on initial order. Delivery costs will vary depending on Quantity ordered.
We reserve the right to change the shipping costs at our own discretion.
Please allow 2-5 days for delivery. In most cases delivery takes 48 hours.
Public holidays may incur delay in orders – Holidays include:
- Christmas Eve
- Christmas Day
- Boxing Day
- New Years Eve
- New Years Day
- Good Friday
- Easter Monday
- Easter Tuesday
- all related Bank holidays.
All orders are shipped via our Fleet of registered BLACKHILLENERGY Tankers.
If you require more information on shipping costs, please contact us at: INFO@BLACKHILLENERGY.NET
For any returned orders please contact us via email or phone to discuss.
Any Non-collected consignments will be charged at £10.00.
Any order refused on delivery will be charged a standard rate of £25
You may contact us via email, by calling the Customer Services team on+44 28 37 531699 between the hours of 9am – 5.00pm GMT (Monday – Saturday) and/or by emailing us at INFO@BLACKHILLENERGY.NET
BY ACCESSING OR USING ANY PART OF THE WEB SITE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT ACCESS OR USE THE WEB SITE.